We are looking for an energetic and customer-focused Customer Care Executive (CCE) to handle customer interactions, follow-ups, service reminders, enquiry management, customer satisfaction, and feedback processes to improve customer experience and business growth. Key Responsibilities 1. Customer Calling & Follow-up - Handle inbound and outbound customer calls professionally - Follow up with sales enquiries, service due customers, and pending leads - Coordinate with sales and service teams for customer requirements - Ensure all customer interactions are updated in the system 2. Service Reminder & Appointment Management - Call customers for periodic service reminders and bookings - Schedule service appointments and coordinate with service advisors - Follow up for missed service customers and overdue vehicles 3. Sales Enquiry Management - Follow up on showroom walk-in enquiries, digital leads, and campaign leads - Ensure proper lead tracking and conversion support - Coordinate test ride and delivery follow-ups 4. Customer Feedback & Satisfaction - Collect customer feedback after vehicle sales and service - Monitor customer satisfaction (PSF/NPS) and escalate negative feedback immediately - Ensure customer complaints are resolved promptly 5. Customer Complaint Handling - Attend customer complaints politely and professionally - Coordinate internally for quick issue resolution - Maintain complaint tracker and closure status 6. CRM & Reporting - Update customer database and maintain accurate records - Maintain daily calling report and follow-up status - Submit daily, weekly, and monthly reports to management 7. Customer Relationship Building - Maintain strong relationships with customers for repeat business and referrals - Inform customers about offers, camps, exchange melas, and promotional activities Skills & Requirements - Any Degree / Diploma preferred - 1–3 years of experience in customer support, telecalling, or automobile dealership (preferred) - Good communication skills in Tamil & Basic English - Good telephone etiquette and customer handling skills - Basic computer knowledge (Excel, CRM, DMS, WhatsApp, Email) Key Expectations - Positive attitude and polite communication - Strong follow-up capability - Ability to handle pressure and targets - Customer-first approach Performance KPI / Targets - Daily customer calling target - Service booking target - Follow-up conversion ratio - Customer satisfaction score (PSF/NPS) - Zero unattended customer complaints Salary: Based on experience and performance. Interested candidates can send their resume to:
+91 96000 96007
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
