Role: Telecaller
Industry: Banking
Department: Collections
Location: Noida
Process Type: DRA / Non-DRA
Qualification: Intermediate (10+2) & Above
Experience: Fresher / Experienced Both Can Apply
Salary Range: ₹12,000 – ₹20,000 per month (As per experience and process)
Open Positions
- 20 Openings – Immediate Joining – Both Fresher & Experienced – ₹12K–15K – Non-DRA
- 30 Openings – Immediate Joining – CS Experience Required – ₹15K–18K – Non-DRA
- 40 Openings – Immediate Joining – Both Fresher & Experienced – ₹16K–20K – DRA
Roles & Responsibilities
- Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
- Handle customer queries professionally and provide suitable resolutions.
- Maintain proper call records and update customer interactions in the CRM system.
- Follow up with customers to ensure timely payment and commitment tracking.
- Achieve daily and monthly collection targets assigned by the management.
- Build and maintain positive relationships with customers through effective communication.
- Escalate unresolved issues to the concerned department when required.
- Ensure compliance with company policies, collection guidelines, and legal regulations.
- Maintain professionalism and customer satisfaction during all interactions.
Mandatory Skills
- Excellent verbal communication skills in Hindi and basic English.
- Good convincing and negotiation skills.
- Basic computer knowledge and typing skills.
- Ability to handle pressure and achieve targets.
- Good listening and problem-solving abilities.
- Comfortable working in a fast-paced environment.
Preferred Skills
- Prior experience in telecalling, collections, customer service, or sales.
- Knowledge of banking or collection processes.
- Ability to manage difficult customer conversations professionally.
- Experience using CRM or calling software.
Eligibility Criteria
- Qualification: Intermediate (10+2) / Graduate
- Fresher and experienced candidates can apply.
- Candidates with customer service or collection experience will be preferred for higher salary brackets.
Salary & Benefits
- Salary: ₹12,000 – ₹20,000 per month
- Performance-based incentives
- Growth opportunities in the banking collection process
- Professional work environment
- Immediate joining opportunity
Pay: ₹12,000.00 - ₹19,000.00 per month
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- English (Required)
- Hindi (Required)
Location:
- Noida, Uttar Pradesh (Noida) (Required)
Work Location: In person
