JOB DESCRIPTION (JD) – SALES COORDINATOR
Company: Provost Contrives Location: MIDC Bhosari, Pune
Department: Sales & Business Development Designation: Sales Coordinator
Experience Required: 1–3 Years Employment Type: Full-Time
Reporting To: Sales Team Lead
Position Overview
Aqua J1 Technologies is seeking a dynamic and customer-focused Sales Coordinator to manage showroom sales activities and deliver an excellent customer experience. The role involves handling walk-in customers, understanding customer requirements, providing product demonstrations, coordinating sales activities, and supporting the sales team in achieving business targets.
The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to convert inquiries into sales opportunities while maintaining a professional showroom environment.
Key Responsibilities
Customer Handling & Sales Support
- Welcome and assist walk-in customers visiting the showroom.
- Conduct product demonstrations and explain product features, benefits, specifications, and pricing.
- Handle customer inquiries and provide accurate information regarding products and services.
- Generate and maintain customer inquiry records.
- Convert customer inquiries into sales opportunities.
- Coordinate with the Sales Team Lead and other sales team members for closures and follow-ups.
Showroom Operations
- Ensure the showroom is maintained in a professional and presentable manner.
- Monitor product displays and maintain showroom standards.
- Assist customers throughout their buying journey.
- Coordinate product availability and customer requirements with the concerned departments.
- Support promotional activities and showroom events.
Sales Coordination & Reporting
- Maintain customer databases and inquiry records.
- Update CRM and sales records accurately.
- Prepare daily, weekly, and monthly sales reports.
- Track customer follow-ups and pending inquiries.
- Coordinate with internal teams to ensure smooth customer service and order processing.
- Support post-sales activities and customer relationship management.
Customer Relationship Management
- Build and maintain positive relationships with customers.
- Follow up with prospective and existing customers.
- Address customer concerns and escalate issues when required.
- Ensure a high level of customer satisfaction and service quality.
Required Skills
Technical Skills
- Customer Handling
- Sales Coordination
- Product Demonstration
- CRM Management
- MS Excel & MS Office
- Reporting & Documentation
- Follow-up Management
Soft Skills
- Communication Skills
- Customer Service Orientation
- Interpersonal Skills
- Convincing & Negotiation Skills
- Problem-Solving Ability
- Teamwork & Coordination
- Time Management
Communication & Language Skills
- Proficiency in English, Hindi, and Marathi is mandatory.
- Excellent verbal and written communication skills.
- Knowledge of any additional regional language will be an added advantage.
Eligibility Criteria
Education
- Graduate in any discipline.
- Diploma or certification in Sales, Marketing, or Customer Service will be an advantage.
Experience
- 1–3 years of experience in Showroom Sales, Retail Sales, Sales Coordination, Customer Service, Front Office, or Customer Relationship Management.
- Experience in Home Appliances, Consumer Durables, Electronics, Retail, Automobile Showrooms, Telecom, Insurance, Banking, or similar customer-facing industries will be preferred.
Compensation & Benefits
- Fixed Salary: As per company standards and candidate experience.
- Performance-Based Incentives.
- Monthly / Quarterly Performance Rewards.
- Career Growth Opportunities.
- Training and Development Support.
Ideal Candidate Profile
The ideal candidate should be a customer-focused, energetic, and organized professional with the ability to handle walk-in customers confidently and professionally. The candidate should possess strong communication skills, a positive attitude, and the ability to understand customer requirements and provide suitable product recommendations.
The individual should be comfortable conducting product demonstrations, managing customer interactions, maintaining showroom standards, and supporting sales activities. A proactive approach, strong follow-up skills, and a commitment to customer satisfaction will be key to success in this role.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
