Key Responsibilities
* Handle customer inquiries through chat, phone calls, email, and other communication channels.
* Resolve customer complaints and provide accurate information regarding products and services.
* Maintain a professional and courteous approach while interacting with customers.
* Understand customer requirements and provide appropriate solutions.
* Escalate unresolved issues to the concerned departments and ensure timely closure.
* Maintain records of customer interactions and update CRM systems regularly.
* Follow up with customers to ensure complete resolution of their concerns.
* Achieve defined service standards, response times, and customer satisfaction targets.
* Coordinate with internal teams to ensure smooth issue resolution.
* Adhere to company policies, processes, and quality standards.
Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person
