Key Responsibilities:
- Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.
- Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
- Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
- Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Escalation: Identify and escalate priority issues to the appropriate resources for resolution.
- Compliance: Adhere to company policies, procedures, and regulatory requirements.
- Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
- Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
- Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.
Qualifications:
- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: Previous experience in a sales target based process or BPO environment is preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and relevant software applications.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Good organizational and time management skills.
Job Type: Full-time
Pay: ₹9,297.78 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
