Job Summary
We are looking for an analytical and hands-on Operations Team Leader to manage our call center team and drive data-driven decision-making. You will oversee daily call center performance, analyze operational data, build Power BI dashboards, and prepare impactful leadership presentations.
Key Responsibilities
- Data & Analytics: Process daily operational data, build interactive Power BI dashboards, and create clear presentations for management meetings.
- Team Leadership: Supervise, coach, and motivate call center agents to meet performance targets and service standards.
- Performance Tracking: Monitor daily KPIs (productivity, quality, attendance) and implement process improvements.
Requirements & Qualifications
- Computer Background: Strong technical foundation with a relevant degree in IT, Computer Science, or Business.
- Excel Expertise: Fluent in advanced Excel (Pivot Tables, complex formulas, data analysis).
- Power BI: Proven experience creating and managing dashboards.
- Experience: Previous experience as a Team Leader or Supervisor in a call center environment.
- Skills: Excellent communication, problem-solving, and presentation skills.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
