- Make outbound calls to customers for service reminders, follow-ups, and feedback.
Required Skills
- Handle inbound customer calls and understand service-related requirements.
- Schedule and confirm service appointments.
- Follow up with customers regarding pending service requests and repairs.
- Coordinate with the service advisors and technicians for customer requirements.
- Inform customers about service status, estimated completion time, and updates.
- Maintain accurate records of customer calls, appointments, and follow-ups.
- Handle customer complaints professionally and escalate unresolved issues to the concerned team.
- Conduct post-service follow-up calls and collect customer feedback.
- Achieve daily/weekly/monthly calling and follow-up targets.
- Maintain good customer relationships and support customer retention.
Job Type: Full-time
Pay: ₹22,000.00 - ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Language:
Work Location: In person
