Job Summary
We are seeking an experienced Project Manager to oversee the day-to-day operations The ideal candidate will lead shift operations, ensure production targets and SLAs are achieved, maintain quality and compliance, and manage operational teams while coordinating with clients and internal stakeholders.
Skill set required for Project Manager:
· Overall shift operations management across all functions
· Planning and monitoring shift-wise production targets and SLAs
· Strong understanding of end-to-end digitization workflow
· Ensuring adherence to SOPs, RFP guidelines, and compliance standards
· Managing team leaders, supervisors, and workforce allocation
· Monitoring productivity, efficiency, and turnaround time
· Handling escalations, risks, and operational issues
· Ensuring quality control coordination and output standards
· Overseeing inward/outward movement and inventory control
· Maintaining shift reports, MIS, and performance dashboards
· Ensuring proper handling and preservation of sensitive materials
· Driving process improvements and operational efficiency
· Coordinating with clients and internal stakeholders
· Ensuring safety, security, and compliance within the shift
Required Qualifications
- Bachelor's degree
- Minimum 4-6 years of experience in Project Management, Operations, BPO, Document Digitization, Records Management, or Government Projects.
- Knowledge of SLA management, quality control, and workforce planning.
- Proficiency in Microsoft Excel and MS Office.
- Strong communication, and problem-solving skills.
- Experience managing large teams and shift operations.
Pay: ₹40,000.00 - ₹50,000.00 per month
Application Question(s):
- Do you have experience in Project Management? If yes, please mention your total years of experience.
- Have you worked on document digitization, records management, or government projects? (Yes/No)
- Do you have experience monitoring production targets, SLAs, and turnaround time (TAT)? (Yes/No)
- Are you proficient in Microsoft Excel and Microsoft Office? (Yes/No)
- Do you have experience preparing MIS reports and performance dashboards? (Yes/No)
- Are you comfortable handling client interactions, operational escalations, and compliance requirements? (Yes/No)
- Are you an immediate joiner? If No, please mention your notice period.
- Please mention your Current CTC and Expected CTC.
Work Location: In person
