Role Overview
We are looking for a proactive and customer-focused Customer Success Executive to manage client relationships, ensure successful onboarding, improve user engagement, and support customer retention for our EdTech and digital learning platforms.
Key Responsibilities
- Coordinate with external stakeholders including universities, corporates, trainers, mentors, and learners for successful platform utilization.
- Work closely with internal teams such as product, technology, operations, content, and support for issue resolution and service improvements.
- Track product usage, customer engagement, adoption metrics, and user activity across the platform.
- Collect customer feedback, document enhancement requests, and share actionable insights with product and leadership teams.
- Ensure timely onboarding, training, communication, and operational support for stakeholders.
- Prepare periodic reports on customer engagement, product utilization, escalations, and account status.
- Support client retention, relationship management, and long-term engagement initiatives.
Required Skills
- Strong communication and stakeholder management skills.
- Ability to coordinate with multiple teams and client accounts effectively.
- Problem-solving mindset with a customer-first approach.
- Experience in EdTech, SaaS, eLearning, or digital platforms preferred.
Educational Qualification
- Bachelor’s degree in Business, Marketing, Communication, IT, or related field.
- MBA or customer success/support certifications will be an added advantage.
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
