Roles & Responsibilities:
- To assist all our users with any logged IT related incident when called upon.
- To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications. To accurately record, timely update and document tickets with relevant and detailed information.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.
- Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
- Consistently support and demonstrate the company mission and values.
- Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
- Execute resolutions to problems and follow standard practices.
- Combine technical expertise with customer service to work towards a resolution.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintain a high level of customer satisfaction and quality support to end-user.
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct
Candidate Profile (Skills, Required Experience)
- Years Experience: 1 - 3 Years of Experience
- Education: Bachelor's Degree Preferred
- Certifications: Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise
