Job Summary
The Laundry Operations Executive is responsible for managing daily store operations, including customer service, billing, garment tagging, order tracking, and coordinating pickup and delivery schedules. The role ensures every order is processed accurately and delivered on time while maintaining high service standards.
Key Responsibilities
1. Welcome customers and assist with service inquiries.
2. Create customer orders and generate invoices using the billing system.
3. Tag and label garments accurately before processing.
4. Verify garment count and note any stains, damages, or special care instructions.
5. Schedule and coordinate daily pickups and deliveries.
6. Track order status from collection to delivery.
7. Coordinate with the laundry, dry-cleaning, ironing, and shoe cleaning teams.
8. Ensure orders are packed correctly before dispatch.
9. Handle customer calls, WhatsApp messages, and service requests.
10. Resolve customer concerns professionally and escalate issues when required.
11. Maintain accurate customer records and daily sales reports.
12. Ensure the front desk and work area remain clean and organized.
13. Follow company SOPs and quality standards.
Skills & Qualifications
1. Graduate or equivalent qualification.
2. Basic computer knowledge and billing software proficiency.
3. Good communication and customer service skills.
4.Strong organizational and multitasking abilities.
5.Attention to detail and accuracy in garment tagging and billing.
6.Ability to work in a fast-paced environment.
Pay: ₹15,086.00 - ₹20,954.35 per month
Work Location: In person
