CreoTek Systems India LLP is seeking a dynamic and customer focused Subscription Renewal Manager
/ Customer Success Manager who will be responsible for managing customer subscriptions, handling renewal cycles, maintaining accurate customer data, and supporting revenue growth through strong customer engagement and retention strategies. The role requires excellent communication skills, strong Excel and data management capabilities, and the ability to coordinate with sales, technical, and operations teams to ensure smooth subscription lifecycle management.
Roles & Responsibilities: -
v Subscription Renewal Management
· Manage end-to-end customer subscription lifecycle, including renewals, upgrades, and extensions.
· Track upcoming renewals and ensure timely follow-ups with customers.
· Coordinate with internal teams for subscription activation, training, and installation activities.
· Handle renewal discussions with customers and resolve renewal-related escalations.
v Customer Relationship & Retention
· Maintain strong relationships with existing customers to ensure high customer satisfaction and retention.
· Conduct regular follow-ups and engagement calls with customers.
· Identify upselling and cross-selling opportunities within existing customer accounts.
· Support customer success initiatives to increase long-term customer value.
v Data Management & Reporting
· Maintain accurate customer data, subscription records, and dashboards.
· Prepare and update weekly sales funnel reports, renewal trackers, and business forecasts.
· Ensure proper documentation of all customer interactions and account activities.
· Use MS Excel, CRM tools, and internal systems for reporting and tracking business metrics.
v Sales & Revenue Support
· Support the sales team in lead follow-ups, deal tracking, and closure activities.
· Assist in generating leads from existing customers to support business expansion.
· Work closely with management to provide insights through data reports and MIS.
Qualifications: -
Essential Requirements
· 1–4 years of experience in B2B sales, preferably in engineering software, industrial solutions, or technical services.
· Impactful communication, presentation, and interpersonal skills to convince a client.
· Ability to understand technical products and deliver consultative sales pitches.
· Proficient in MS Office Suite and CRM tools with good data handling skills.
· Experience in subscription management and renewals
· Strong follow-up and coordination skills
Preferred Qualifications
· Experience in Customer Success, Subscription Management, Sales Operations, or Renewals
· Experience selling CAD/CAE/PLM or SaaS-based engineering platforms
· Prior involvement in client-facing roles within a tech-driven environment
· Familiarity with tools such as PTC Creo, SolidWorks, Autodesk products, or CFD tools and CRM.
Compensation & Benefits: -
· Performance-Based Incentives: Attractive bonus and incentive structures linked to individual and team performance outcomes.
· Comprehensive Health Coverage: Medical insurance benefits to support employee and family well-being.
· Professional Growth Opportunities: Exposure to cutting-edge technology solutions and a platform for continuous learning and career development.
· Dynamic Work Environment: Collaborative, innovation-driven culture with opportunities to work across diverse industries and clients.
· Recognition & Rewards: Acknowledgement of outstanding performance through structured rewards and recognition programs.
· Work-Life Balance Support: A positive, goal-oriented workplace that values productivity, flexibility, and employee satisfaction.
Contact Information: -
For applications or inquiries, please reach out to us at:
· V Vʌ□ Email: [email protected]
· ! Phone: +91 93112 26675
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
Work Location: In person
