Job Summary
We are looking for a professional and customer-focused Duty Manager – Front Office to oversee the daily front office operations of our four-star hotel. The ideal candidate will ensure exceptional guest service, supervise front office staff, handle guest concerns efficiently, and maintain smooth hotel operations during assigned shifts.
Key Responsibilities
- Supervise and coordinate daily Front Office operations during assigned shifts.
- Ensure a warm and professional welcome for all guests and provide exceptional customer service.
- Oversee guest check-in, check-out, room allocation, and billing procedures.
- Handle guest complaints, special requests, and emergency situations promptly and professionally.
- Support, train, and supervise Front Office staff to maintain high service standards.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.
- Monitor room availability, occupancy, and VIP arrivals.
- Ensure compliance with hotel policies, procedures, and brand/service standards.
- Prepare daily shift reports and communicate operational updates to management.
- Monitor cash handling, billing accuracy, and night audit support when required.
- Ensure guest safety, security, and adherence to emergency procedures.
- Assist in achieving guest satisfaction targets and operational goals.
Requirements
- Proven experience as a Duty Manager, Front Office Supervisor, or similar role in a hotel.
- Strong knowledge of Front Office operations and guest service standards.
- Experience in handling guest complaints and resolving issues effectively.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel property management systems (PMS) such as Opera, IDS, or similar.
- Good knowledge of Microsoft Office applications.
- Ability to work flexible shifts, including weekends and holidays.
Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- Minimum 3–5 years of experience in Front Office operations, with at least 1–2 years in a supervisory or Duty Manager role.
- Experience in a four-star or five-star hotel is preferred.
Key Skills
- Front Office Operations
- Guest Relations & Customer Service
- Team Leadership & Staff Supervision
- Complaint Resolution
- Hotel PMS (Opera/IDS or equivalent)
- Cash Handling & Billing
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Coordination with Hotel Departments
- Time Management & Multitasking
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
