Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks.
Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance.
Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary.
Ticket Documentation and Knowledge Base: Maintain accurate documentation for tickets and contribute to the internal knowledge base.
Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs.
Onboarding Support: Provide guidance and mentorship to new associates.
Customer Interaction and Communication: Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions.
Data Protection and Assurance: Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations.
Compliance and Regulatory Adherence: Maintain security best practices and adhere to industry compliance requirements.
