Job Description
Position: Sales Associate – Retail Store (2 Positions)
Location: Bengaluru
Department: Retail Operations
Employment Type: Full-Time
Reporting To: Store Manager / Retail Operations Lead
About Pekko
Pekko - A Philosophy of unhurried care. Daily essentials, re-imagined as moments of pause.
Pekko is a premium bath & body brand launched in 2026, committed to creating thoughtfully crafted products that combine quality, aesthetics, and everyday wellness. With our flagship online presence at https://pekko.in/ and an exciting retail expansion underway, we are building a brand experience that reflects sophistication, warmth, and exceptional customer service.
As we prepare to launch our first retail store in Bengaluru, we are looking for energetic, customer-focused Sales Associates who are passionate about delivering memorable shopping experiences.
Why Join Pekko?
At Pekko, we believe every customer interaction should reflect our commitment to quality, care, and thoughtful design. If you're enthusiastic about retail, enjoy creating delightful customer experiences, and want to grow alongside an ambitious premium brand, we'd love to hear from you.
Role Summary
The Sales Associate will be the face of the Pekko retail store, responsible for delivering an exceptional customer experience while ensuring smooth day-to-day store operations. The role involves customer engagement, billing, inventory management, product merchandising, packaging, and maintaining premium retail standards.
This is an excellent opportunity for individuals who enjoy interacting with customers and wish to grow with an emerging premium lifestyle brand.
Key Responsibilities
Customer Experience
- Welcome customers warmly and create a premium in-store shopping experience.
- Understand customer needs and recommend appropriate products.
- Demonstrate product features, ingredients, benefits, and usage confidently.
- Build customer relationships that encourage repeat business.
Billing & Cash Handling
- Operate the Point-of-Sale (POS) system accurately.
- Process cash, card, UPI, and other digital payments.
- Ensure billing accuracy and maintain daily transaction records.
Inventory Management
- Receive, stock, and replenish merchandise.
- Monitor stock levels and report shortages.
- Assist in periodic stock counts and inventory reconciliation.
- Maintain accurate inventory records.
Store Operations
- Prepare customer orders with premium packaging standards.
- Maintain visual merchandising and product displays.
- Ensure cleanliness, hygiene, and store presentation at all times.
- Support opening and closing store procedures.
Customer Service
- Handle customer queries professionally and courteously.
- Resolve basic customer concerns efficiently.
- Promote loyalty programmes, offers, and new product launches.
Desired Candidate Profile
Education
- Graduate or Undergraduate from any discipline.
Experience
- 2–3 years of experience in retail sales, lifestyle, beauty, cosmetics, FMCG, hospitality, or premium customer service.
- Freshers with excellent communication skills and a positive attitude may also be considered.
Preferred Industry Experience
· Candidates with prior experience in premium beauty, skincare, bath & body, wellness, or luxury retail brands will be highly preferred.
· Experience with Blossom Kochhar, or similar premium beauty and personal care brands, will be considered a significant advantage due to familiarity with premium customer engagement, product consultation, visual merchandising, and luxury retail service standards.
· Candidates from brands such as Blossom Kochhar, Forest Essentials, Kama Ayurveda, The Body Shop, Bath & Body Works, Nykaa Luxe, L'Occitane, Innisfree, or other premium beauty and wellness retailers are encouraged to apply.
Required Skills
- Excellent spoken English (mandatory) and Hindi.
- Good communication and interpersonal skills
- Pleasant personality with professional grooming
- Customer-centric approach
- Basic computer proficiency
- Familiarity with POS billing systems (preferred)
- Inventory handling skills
- Attention to detail
- Team player with a positive attitude
- Ability to multitask in a fast-paced retail environment
- Strong sense of ownership and accountability
Preferred Background
Candidates with experience in:
- Premium retail brands
- Beauty & personal care
- Cosmetics
- Luxury retail
- Lifestyle brands
- Boutique stores
- Hospitality
will be preferred.
Joining Timeline
Immediate Joiners Preferred
As our Bengaluru flagship store is scheduled to launch by the end of this month, candidates who can join at the earliest will be given preference.
What We Offer
- Opportunity to be part of a fast-growing premium consumer brand from its early stages.
- Exposure to retail operations, merchandising, and customer experience management.
- Professional learning and career growth opportunities.
- Supportive, entrepreneurial, and collaborative work culture.
- Competitive compensation with performance-based incentives.
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
