Customer Support Executive – International Process
Process: Voice, Web & Chat Support
Shift: Night Shift
We are seeking enthusiastic and customer-focused professionals to join our client's International Customer Support team. The selected candidates will handle customer interactions through voice calls, web-based support, and chat while ensuring a smooth and positive customer experience.
The ideal candidate should possess excellent verbal and written communication skills, strong listening ability, and the confidence to interact with international customers professionally. Candidates must be comfortable working in night shifts and handling different customer queries efficiently.
Responsibilities :
- Handle independent customer interactions through international voice calls, web support, and chat.
- Respond to customer queries in a professional, polite, and timely manner.
- Understand customer concerns and provide accurate and appropriate solutions.
- Maintain high standards of communication and customer service during every interaction.
- Resolve customer issues or escalate complex cases to the appropriate team when required.
- Maintain accurate records of customer conversations, queries, and resolutions.
- Follow company processes, quality standards, and customer service guidelines.
- Meet individual and team targets related to response time, quality, customer satisfaction, and productivity.
- Coordinate with internal teams to ensure effective resolution of customer concerns.
- Handle customer information responsibly and maintain confidentiality.
- Work efficiently in a fast-paced international support environment.
Required Skills & Qualifications
- Excellent English communication skills, both verbal and written.
- Strong command of grammar, vocabulary, pronunciation, and professional email/chat communication.
- Good listening, comprehension, and problem-solving skills.
- Ability to communicate confidently with international customers.
- Comfortable working in night shifts and rotational schedules, if required.
- Ability to handle multiple chats or customer queries efficiently.
- Basic knowledge of computers, web applications, and MS Office.
- Good typing speed and accuracy.
- Customer-oriented attitude with patience and a positive approach.
- Ability to remain calm and professional while handling challenging customer situations.
Eligibility
- Graduation or equivalent qualification preferred.
- Freshers with only excellent English communication skills can apply.
- Candidates with prior experience in International BPO, Customer Support, Voice Process, Web Support, or Chat Process will be preferred.
Pay: ₹30,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
Work Location: In person
