Customer Executive / Customer Service Executive
Location: Whitefield, Bengaluru
Employment: Full-time, Work from Office
Job Responsibilities:
- Handle customer queries through calls, emails, chats, and other communication channels.
- Understand customer requirements, resolve complaints, and provide appropriate solutions.
- Maintain accurate records of customer interactions, queries, and resolutions in CRM/ticketing systems.
- Follow up with customers regarding requests, orders, or pending issues.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Ensure high levels of customer satisfaction and maintain professional communication.
- Identify opportunities to upsell or cross-sell products/services where applicable.
- Meet defined customer service, quality, and performance targets.
Eligibility:
- Graduate / 12th pass depending on the company.
- Freshers can be eligible for many entry-level positions.
- Good verbal and written communication skills.
- English and Hindi are commonly required for Whitefield voice-process roles.
- Basic computer knowledge and familiarity with MS Office/CRM tools is an advantage.
Typical Salary:
For current/recent Whitefield postings, entry-level customer service roles are around ₹19,000–₹25,000/month, while experienced roles can go higher.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
