Job Description – Production Support Engineer
Role Overview
We are looking for a Production Support Engineer to support Aura’s insurance platforms across Health, Motor/Auto, and Property & Casualty lines of business.
The role requires strong production support, client communication, application troubleshooting, and SQL skills. Prior experience working with insurance applications is mandatory.
Key Responsibilities
· Monitor and support Aura’s production applications and services.
· Handle incidents, service requests, and client-reported issues.
· Communicate with clients, understand reported problems, and provide timely updates.
· Perform initial investigation and identify application, data, integration, or configuration-related issues.
· Analyse application logs, API responses, and database records to determine the root cause.
· Execute SQL queries for troubleshooting, validation, and data analysis.
· Resolve basic application and data issues independently.
· Coordinate with development, DevOps, and QA teams for issues requiring code changes or deployments.
· Track incidents through closure and maintain clear support documentation.
· Support post-release validation and production deployment activities.
Required Skills
· Experience supporting web-based production applications.
· Mandatory experience in the insurance domain, preferably Health, Motor/Auto, or P&C.
· Strong SQL skills and experience working with relational databases.
· Ability to troubleshoot APIs, application logs, and database issues.
· Basic understanding of applications developed using Python and Node.js.
· Good understanding of REST APIs, JSON, and system integrations.
· Strong client communication and incident-management skills.
· Ability to work independently and manage production issues with appropriate urgency.
Preferred Skills
· Experience with cloud-hosted applications, preferably Azure or AWS.
· Familiarity with monitoring and logging tools.
· Basic knowledge of deployment processes and production environments.
· Experience working with ticketing and incident-management tools.
Key Attributes
· Strong analytical and problem-solving ability.
· Clear and professional communication.
· Ownership and accountability for issue resolution.
· Ability to work effectively with clients and internal technical teams.
Application Question(s):
- Current CTC
- Expected CTC
- Notice Period (in days)
- Do you have any experience in the insurance or healthcare domain?
Experience:
- Production Support Engineer: 4 years (Preferred)
Work Location: In person
