Job Description:
About the Role:
We are seeking a dynamic and customer-focused Leisure Travel Expert to join our growing travel company. This role is ensuring exceptional support throughout the customer journey. You’ll play a key role in building client trust, delivering personalized travel solutions, and contributing to the company’s growth.
Key Responsibilities:
Sales:
- Respond to inbound inquiries and follow up with potential clients to convert leads into bookings.
- Understand customer travel needs and recommend appropriate packages, itineraries, or custom solutions.
- Prepare and send quotations, itineraries, and proposals in a timely and accurate manner.
- Meet and exceed individual and team sales targets.
- Upsell additional services such as insurance, upgrades, or excursions.
Customer Support:
- Provide pre- and post-booking assistance to clients with professionalism and empathy.
- Manage booking modifications, cancellations, and special requests.
- Liaise with operations, ticketing, and supplier teams to ensure seamless service delivery.
- Handle and resolve customer complaints or issues promptly.
- Maintain accurate client records and ensure timely communication through email, phone, or chat.
Requirements:
- Bachelor’s/Masters in Tourism, Hospitality, Business, or a related field (preferred).
- 1–3 years of experience in sales, customer service, or reservations—ideally within the travel industry.
- Excellent verbal and written communication skills.
- Customer-centric mindset with strong problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Familiarity with travel CRM systems and booking platforms is a plus (e.g., Amadeus, Sabre, Galileo).
What We Offer:
- Competitive base salary plus performance-based incentives.
- Opportunity to work with a passionate, travel-loving team.
- Professional growth and training opportunities.
- Travel perks and discounts.
Pay: ₹21,000.00 - ₹30,000.00 per month
Work Location: In person
