Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries related to loans, EMIs, repayments, statements, and account details.
- Guide customers regarding loan applications and documentation.
- Register customer complaints and ensure timely resolution.
- Follow up with customers regarding pending documents or service requests.
- Maintain accurate records of customer interactions in CRM.
- Coordinate with internal departments for issue resolution.
- Ensure compliance with company policies and RBI guidelines.
- Deliver high customer satisfaction while maintaining service quality.
- Meet daily productivity and quality targets.
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
