Customer Service Advisor – International Voice Process
Job Responsibilities
- Handle 40–50 inbound customer calls daily for US E-Commerce customers.
- Resolve customer queries related to:
- Order Cancellation
- Refund Requests
- Lost/Missing Orders
- Returns & Replacements
- Payment & Money-back Issues
- Deliver excellent customer service while meeting quality and productivity targets.
- Accurately update customer interactions in the CRM system.
Eligibility Criteria
- Minimum 1 year of experience in an International Voice Process (Mandatory).
- Experience in Retail, Airline, or Insurance Customer Service is preferred.
- No employment gaps.
- Fluent English Communication (C1/C2 Level) is mandatory.
- Strong customer handling, problem-solving, and listening skills.
- Comfortable working in a fast-paced environment.
- Candidates should reside within 15 km of the office or be willing to relocate.
- Candidates serving their notice period will be preferred.
Work Schedule
- 5.5 Days Working
- Rotational Shifts
- Rotational Weekly Offs (No fixed off days)
Training
- 5 Days Process Training
- 5 Days Nesting (Live Calls)
- Minimum 85% score required to clear each stage.
Key Skills
- Excellent English Communication
- Customer Service & Empathy
- Problem Solving
- CRM & Basic Computer Knowledge
- Understanding of Quality Parameters
Preferred Profile: Candidates with experience in International Retail Customer Support who can efficiently manage high call volumes while maintaining excellent customer satisfaction.
Pay: ₹25,000.00 - ₹35,000.00 per month
Experience:
- international Voice Process: 1 year (Required)
Work Location: In person
