Call Management: Handle high volumes of inbound and outbound calls professionally to assist customers.Query Resolution: Identify customer needs, answer questions, and provide effective solutions to complaints or product issues.Data Entry: Accurately log call details, customer interactions, and resolutions into the CRM (Customer Relationship Management) system.Product Knowledge: Maintain a deep understanding of company products or services to provide accurate information.Performance Metrics: Meet key performance indicators (KPIs) such as Average Handling Time (AHT), First-Time Resolution (FTR), and Customer Satisfaction (CSAT) scores.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
