Role: Customer Care Associate Location: Bengaluru | HSR Layout About BrightChamps
BrightCHAMPS is a global live-learning edtech platform helping children aged 6–16 master future-ready skills like coding, financial literacy, robotics, and communication. Operating across 30+ countries in 12+ languages, we're a fast-scaling, mission-driven organization built on a "Championship Mindset" — collaborating like a team, moving fast, and staying focused on real impact for the next generation of learners. Aboutthe
Role
BrightCHAMPS is looking for energetic and customer-focused professionals to join our Customer Support Operations team. As a Customer Support Associate Voice Process, you will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a seamless customer experience through inbound and outbound voice support. This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.
Key Responsibilities
● Handle inbound and outbound customer calls professionally and efficiently.
● Resolve customer queries, complaints, and escalations with empathy and accuracy.
● Provide information regarding products, services, payments, schedules, and processes.
● Maintain high customer satisfaction and service quality standards.
● Coordinate with internal teams to ensure quick issue resolution. Accurately update CRM systems and maintain customer records.
● Follow company SOPs, scripts, and communication guidelines.
● Meet daily productivity, quality, and performance metrics. Requirements
● Excellent verbal communication skills in English.
● Willingness to work in night shift
● A personal laptop which can be used for official purpose
● Strong interpersonal and customer-handling skills.
● Ability to manage difficult conversations professionally.
● Basic computer knowledge and familiarity with CRM tools.
● Ability to work in a fast-paced environment.
● Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
● Prior experience in customer support/voice process/BPO is preferred.
● Freshers with strong communication skills can also apply. Preferred Skills
● Active listening and problem-solving abilities.
● Strong multitasking skills.
● Positive attitude and customer-first mindset.
● Ability to work collaboratively within teams.
Pay: ₹3,000,000.00 - ₹4,000,000.00 per year
Application Question(s):
- Do you have a working laptop?
- Are you comfortable working 6 days a week?
- Are you comfortable with rotational week offs?
- Are you a fresher?
- Are you based on Bangalore?
Work Location: In person
