Job description:
We are looking for a proactive and execution-focused Digital Transformation Associate to support Closed Loop Marketing (CLM) reporting and customer engagement initiatives across HCP and Consumer channels. The role will be responsible for delivering timely and accurate weekly, monthly, quarterly, and ad hoc CLM dashboards and insights to support business decision-making. The individual will also partner with brand teams to support omnichannel campaign execution and customer engagement activities across digital channels.
Key Responsibilities:
1.Lead Closed Loop Marketing (CLM) Reporting
· Develop, maintain, and deliver weekly, monthly, quarterly, and ad hoc CLM dashboards and reports within defined timelines.
· Ensure data accuracy, consistency, and availability of performance insights for brand teams.
2.Generate Performance Insights
· Analyze CLM and customer engagement data to identify trends, opportunities, and actionable recommendations for business teams.
· Support Customer Engagement Operations
· Assist in planning and executing customer engagement initiatives across email, WhatsApp, websites, and other approved digital channels.
· Support audience segmentation, journey deployment, and marketing automation activities.
3.Drive Operational Excellence
· Manage execution timelines, stakeholder coordination, and campaign tracking to ensure smooth and timely delivery.
· Collaborate Across Functions to execute omnichannel customer engagement campaigns
· Partner with Marketing, Medical, Commercial, IT, and agency teams to support customer engagement programs and reporting requirements.
Success Measures
· Timely and accurate delivery of CLM reports and dashboards.
· Quality and actionability of performance insights.
· Successful execution of customer engagement initiatives.
· Stakeholder satisfaction and responsiveness.
Work Location: In person
Pay: ₹400,000.00 - ₹600,000.00 per year
Work Location: In person
