Position: ServiceNow Developer
Location: Remote
Experience: 8+ years
About the Role
We are seeking a skilled and experienced ServiceNow Developer to join our team on a remote
basis. The ideal candidate brings deep platform expertise, a builder’s mindset, and strong
collaboration skills for client-facing environments. The following is a brief outline of technical and
qualitative attributes that we are seeking for this specific role. Candidates may be requested to
share work samples.
Technical Background / Experience
- ~8+ years of overall ServiceNow (SN) experience.
- Diverse experience across the platform (experience beyond ITSM, ideally including CSM,
FSO, or App Engine).
- Demonstrated experience building (not just configuring or maintaining) custom scoped
applications, including custom tables, business logic, and UI.
- Experience working on projects involving complex industry workflows.
- Experience using Flow Designer and Decision Tables.
- Expertise with integrations (e.g. REST/SOAP scripted APIs, IntegrationHub spokes, MID
Server, SSO/Entra ID provisioning).
- Experience using UI Builder and developing for Workspaces.
- Active certifications (at least CSA and CSM).
- Familiarity with Financial Services Operations a strong plus.
- Actively incorporating AI in day-to-day development workflow (e.g., Claude Code, Gemini).
- Excellent at development-related documentation based on context (e.g., agile stories vs.
more traditional waterfall artifacts).
- Source control & CI/CD discipline — Git-based update set management, or a formal
ServiceNow DevOps pipeline such as SN SDK.
- Automated Test Framework (ATF) experience a plus.
- Security model fluency — ACLs, data classification, and role design.
- Experience with performance and scalability considerations on high-volume instances.
- Experience with data model design.
- Experience with Platform Analytics.
Qualitative Attributes
- Complete comfort collaborating in real-time during live working sessions (comfortable
pushing back or flagging a blocker live in a working session).
- Ability to communicate over asynchronous methods such as Teams (posts status/blockers
without being prompted; stays engaged as work changes).
- Proactive curiosity and ability to escalate (reaching out with questions vs. making
assumptions where development progress routinely requires rework).
- Ability to understand and “own” specific elements of our applications and products (can
describe a feature or module owned end-to-end, including catching and flagging a problem
before being asked).
- Availability during the bulk of the United States Eastern and Central time zone workday.
- Written communication clarity.
- Comfort with client-facing exposure.
- Openness to feedback and code review
