Job Title: Client Relationship Manager
Company: Zero Gravity Photography
Location: Chennai
Experience: 2 – 6 Years
About Zero Gravity Group
Zero Gravity Group is a fast-growing, multi-vertical business ecosystem specializing in photography, album designing, event services, and digital solutions. With a strong presence in the wedding and creative industry, the group is known for delivering premium quality, structured processes, and customer-centric services.
We operate with a performance-driven culture, focusing on efficiency, accountability, and consistent client experience across all verticals.
Role Overview
We are seeking a highly disciplined and process-driven CRM Executive responsible for managing customer relationships with precision, consistency, and professionalism.
The role demands strict adherence to follow-up systems, accurate data management, and structured communication, ensuring a seamless experience for clients and internal teams.
Key Responsibilities
- Maintain and manage customer data within CRM systems with complete accuracy
- Ensure timely and consistent follow-ups with clients as per defined timelines
- Handle client communication (calls, messages, emails) in a professional and structured manner
- Coordinate with Sales, Operations, and Production teams for smooth execution
- Track and update client status, requirements, and progress without delay
- Monitor pending tasks and ensure closure within defined timelines
- Address client concerns promptly and escalate critical issues when required
- Generate and maintain daily/weekly CRM reports and follow-up trackers
Required Skills
- Strong communication skills with a professional and disciplined approach
- Working knowledge of CRM tools and systems
- Proficiency in MS Excel and Google Sheets (data tracking, reporting)
- High attention to detail with zero tolerance for data errors
- Strong follow-up, coordination, and time management skills
- Ability to manage multiple tasks efficiently under pressure
- Basic computer knowledge and email communication
Why Join Zero Gravity Group?
- Exposure to structured CRM and business processes
- Opportunity to work in a professional, performance-driven environment
- Career growth into Senior CRM / Client Relationship roles
- Involvement in cross-functional operations across multiple business verticals
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
