Team Coach – Sales
Location: Mohali
Department: Sales Operations / BPO
Reports To: Team Manager / Operations Manager
Experience: 3–6 Years
Job Summary
We are seeking an experienced Team Coach – Sales to drive team performance, productivity, and sales effectiveness by coaching and mentoring a team of 12–20 Sales Representatives. The ideal candidate will have a strong background in telesales or BPO operations with proven experience in performance coaching, quality improvement, and team development.
Key Responsibilities
- Coach and mentor sales representatives to achieve sales, conversion, and productivity targets.
- Conduct live call monitoring, side-by-side coaching, and one-on-one feedback sessions.
- Analyze daily, weekly, and monthly performance metrics.
- Develop coaching plans for underperforming and high-potential team members.
- Improve objection handling, product knowledge, pitch delivery, and closing skills.
- Ensure compliance with sales processes and quality standards.
- Partner with Training, QA, and Operations teams to improve team capability.
- Maintain coaching trackers, dashboards, and performance reports.
- Support process improvements, product updates, and new business initiatives.
- Foster a culture of accountability, collaboration, and continuous improvement.
Key Skills
- Sales Coaching & Team Development
- Performance Management
- Telesales / Inside Sales
- Objection Handling & Closing Techniques
- Customer Experience Improvement
- Strong Communication & Feedback Skills
- Data Analysis & Reporting
- MS Excel
- CRM Systems
- Dialer Tools
Qualifications
- Graduate in any discipline (MBA is an advantage).
- 3–6 years of experience in BPO, Sales Operations, or Telesales.
- Minimum 1–2 years of experience as a Team Leader, Team Coach, SME, or Assistant Manager.
- Proven track record of improving team performance through coaching.
- Experience in US or International Sales processes is preferred.
What We Offer
- Career growth opportunities
- Collaborative work environment
- Learning and development programs
- Performance-driven culture
- Opportunity to work with a fast-growing organization
Apply now and become a key driver of sales excellence!
Pay: ₹17,567.15 - ₹65,000.00 per month
Work Location: In person
