Sales & Support Executive – IvoryTusk
At IvoryTusk, we are looking for an enthusiastic and proactive Sales & Support Executive who can manage client follow-ups, generate new business leads, assist in client onboarding, and provide basic software-level support.
The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to build long-term business relationships. If you are passionate about technology, SaaS products, customer interaction, and business growth, we would love to have you on our team.
Key Responsibilities
- Follow up with existing and potential clients through calls, WhatsApp, email, and meetings
- Generate and identify new business leads through online research, referrals, social media, and outbound outreach
- Assist clients with onboarding and initial software setup
- Provide basic software-level support and help clients understand platform features
- Coordinate with the technical team for issue resolution and escalations
- Handle customer inquiries and provide timely support
- Explain company products and services clearly to prospects and clients
- Maintain proper records of leads, conversations, support requests, and customer updates
- Build strong relationships with clients and ensure customer satisfaction
- Assist in achieving sales targets and business growth goals
Required Skills
- Good communication and interpersonal skills
- Basic understanding of SaaS, CRM, WhatsApp platforms, or software products
- Confidence in speaking with clients and handling follow-ups
- Ability to understand and explain software workflows to customers
- Quick learning ability and problem-solving mindset
- Basic computer knowledge and familiarity with Excel, emails, and online tools
- Self-motivated and result-oriented attitude
Preferred Candidate
- Passionate about sales, customer support, and technology
- Comfortable with calling, client interaction, and software demonstrations
- Able to handle basic troubleshooting and onboarding support
- Strong coordination and relationship management skills
- Positive attitude with willingness to grow professionally
What We Offer
- Growth-oriented work environment
- Opportunity to work with innovative SaaS and digital solutions
- Career advancement opportunities
- Supportive and collaborative team culture
- Attractive incentives and performance-based growth
FAQs
What is the role of a Sales & Support Executive at IvoryTusk?
A Sales & Support Executive is responsible for client follow-ups, generating new leads, onboarding customers, and providing basic software support. The role includes communicating with clients through calls, WhatsApp, email, and helping them understand and use our platforms effectively.
What skills are required for this position?
Candidates should have:
- Good communication and interpersonal skills
- Basic understanding of software platforms or SaaS products
- Confidence in handling client conversations and follow-ups
- Problem-solving mindset
- Basic computer and internet knowledge
Is technical knowledge required?
Basic technical understanding is preferred, but advanced technical skills are not mandatory. Candidates should be comfortable learning software workflows and assisting clients with basic onboarding and support.
What kind of support will I provide to clients?
You will assist clients with:
- Account setup and onboarding
- Basic software guidance
- Follow-ups and coordination
- Resolving common issues
- Escalating technical problems to the development team when needed
Is this a good career opportunity?
Yes, this role provides exposure to sales, customer communication, SaaS products, and business operations. It is a good opportunity for candidates looking to grow in sales, customer success, or technology-based business roles.
What is the salary range for this role?
The salary depends on experience, communication skills, and overall capabilities. Performance incentives and growth opportunities are also available.
Will training be provided?
Yes, proper training and guidance will be provided for company products, client handling, onboarding processes, and support workflows.
Join IvoryTusk and be a part of a fast-growing team focused on innovation, customer success, and digital transformation.
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
