Job Title: IT & Data Analyst (Workforce Management)
Key Responsibilities:
- Provide IT support for Windows/Linux systems, hardware, networking, and user account management.
- Analyze workforce data and prepare reports/dashboards using Excel and Power BI/Tableau.
- Handle forecasting, scheduling, and real-time monitoring using WFM tools (NICE, IEX, Genesys, Aspect).
- Troubleshoot technical issues and support operational improvements.
Requirements:
- Bachelor's degree in IT or a related field.
- 0–4 years of experience (freshers with relevant skills are welcome).
- Knowledge of Excel, Power BI/Tableau, and WFM tools is preferred.
- Good English communication skills.
- Willing to work rotational day shifts and weekends.
Apply: Send your updated resume to [email protected] or Call/WhatsApp 9294939493.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Experience:
- Workforce management: 1 year (Required)
- Real-Time Monitoring: 1 year (Required)
- IT Support: 1 year (Required)
Language:
Location:
- Thane District, Maharashtra (Preferred)
Work Location: In person
