Job Title: Tally Expert / Tally Support Executive
Job Summary
We are looking for a skilled and customer-focused Tally Expert to provide technical support and solutions to clients using Tally software. The candidate will be responsible for resolving client queries through remote support, telephone, email, and client visits. The ideal candidate should have strong knowledge of Tally ERP or TallyPrime, accounting concepts, and excellent problem-solving skills.
Key Responsibilities
Provide technical and functional support for TallyPrime and Tally ERP
Resolve customer queries through remote desktop support, phone calls, emails, and ticketing systems
Visit client locations for software installation, implementation, training, and troubleshooting
Assist clients with accounting, inventory, taxation, GST, TDS, payroll, and reporting-related issues in Tally
Configure and customize Tally as per client requirements
Conduct user training and demonstrations for new and existing clients
Coordinate with the technical team for advanced issue resolution
Maintain records of customer interactions and support activities
Ensure timely closure of support tickets and high customer satisfaction
Required Skills
Strong knowledge of TallyPrime and Tally ERP
Good understanding of Accounting, GST, TDS, Inventory, and Payroll
Experience in remote desktop support and client handling
Excellent communication and problem-solving skills
Basic knowledge of MS Office
Ability to travel for client visits when required
Qualifications
Bachelor's Degree in Commerce BCom or related field preferred
Tally Certification will be an added advantage
Experience
1 to 3 Years of experience in Tally Support, Tally Implementation, or Accounting Software Support
Preferred Qualities
Customer-oriented approach
Ability to work independently and manage multiple client issues
Strong analytical and troubleshooting skills
Willingness to learn and adapt to new technologies
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
