PROFILE : Customer Service Executive - Import & Export
LOCATION : Mahipalpur, New Delhi
EXPERIENCE : Minimum 3 Years
COMPENSATION : Industry Standard / Interview Based
JOB SUMMARY :
We are looking for an experienced Customer Service Executive to manage customer communication and shipment coordination for import and export movements. The role requires freight forwarding knowledge, accurate documentation, proactive follow-up and effective coordination with customers, internal teams and service partners.
KEY RESPONSIBILITIES
- Act as the primary point of contact for customers handling air and sea import/export shipments.
- Manage customer service from booking confirmation and shipment planning through delivery and file closure.
- Receive shipment instructions, verify requirements and ensure timely availability of invoices, packing lists and other documents.
- Coordinate with operations, documentation, pricing, sales and accounts teams for smooth shipment execution.
- Liaise with shipping lines, airlines, consolidators, customs brokers, transporters, overseas agents and warehouses.
- Provide proactive milestone updates covering pickup, customs clearance, gate-in, departure, transshipment, arrival and delivery.
- Coordinate BL/AWB drafts, approvals, amendments, original documents, telex release, arrival notices and final documentation.
- Monitor vessel/flight schedules, cut-offs, free time, detention, demurrage and possible shipment delays.
- Resolve customer queries, complaints, service deviations and documentation discrepancies through timely escalation and closure.
- Maintain shipment records, customer correspondence, status reports, system updates, rate checks and billing inputs.
- Ensure compliance with customs rules, carrier requirements and internal SOPs while building strong customer relationships.
CANDIDATE PROFILE
- Graduate in any discipline; a qualification in logistics, shipping, supply chain or international trade is preferred.
- Minimum 3 years of relevant customer service experience in freight forwarding, logistics or cargo operations.
- Practical understanding of both import and export processes across air and/or sea freight. Sound knowledge of shipping documentation, Incoterms, customs coordination and shipment lifecycle management.
- Strong communication skills, working knowledge of MS Office/freight ERP systems and the ability to manage multiple shipments within deadlines.
CORE COMPETENCIES
Import & Export Customer Service | Shipment Coordination | Freight Documentation | Customer Relationship Management | Problem Resolution | Stakeholder Coordination | Compliance Awareness | Attention to De
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
