Lead Engineer - Application Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Principal Consultant SRE Prod support In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies. Responsibilities: - Acting as an escalation point for Finance users to provide production management services including end user support systems monitoring incident and problem management plant management and event management - Acting as a lead for the P&L and Balance Sheets systems developed in house and deployed on an industry leading Teradata data warehouse and a range of both internal and external connectivity over End user GU Is which are a mixture of C++/Java clients and web-based sessions - Scripting and tool development is encouraged to help perform data analysis and commoditize request resolution steps - Aiding trouble shooting with strong technical skills in both multiple OS environment and Teradata/Sybase databases - Problem management to drive the cost of support and complexity therefore reducing risk of failure seek the cause of inefficiencies we face to enables us to take a metrics driven approach to prioritizing work - The holder of this role would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm - Role requires working with multiple Finance Development teams and Finance Controllers based in globally location. - Understanding the Finance Division and the core asset classes that enable us to produce key Financial Reporting. - This will require and a full understanding of the Critical Business path for P&L daily and monthly reporting - To ensure our client issues are resolved within defined SL As (Service Level Agreements) and meeting their expectations managing and chairing outage conversation with senior key decision makers both in the business and the greater IT team. - Leveraging the available tools within team to ensure that system and critical incidents are correctly managed ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes - Ability to train other colleagues in support team and mentor junior support staff members in their day-to-day task execution. - Provide detailed analysis of issues / governance report to senior management. - This is a client-facing role based in Montreal with a lot of scope for spearheading new initiatives to take user support to the next level.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
