Key ResponsibilitiesSales & Business Development
- Handle inbound customer inquiries.
- Call prospective clients and explain company services.
- Follow up with leads generated through digital marketing, referrals, and partnerships.
- Convert inquiries into service bookings.
- Maintain lead records and update CRM systems.
- Assist in achieving monthly sales targets.
Customer Relationship Management
- Coordinate with patients and families.
- Understand customer requirements and recommend suitable healthcare services.
- Maintain excellent customer experience throughout the sales cycle.
- Conduct feedback calls and customer satisfaction surveys.
Field Marketing & Partnerships
- Visit hospitals, clinics, doctors, physiotherapy centers, and diagnostic labs.
- Assist in building referral networks.
- Support business development activities and promotional campaigns.
Operations Support
- Coordinate with nursing staff, caregivers, and operations teams.
- Track service delivery and customer satisfaction.
- Assist in scheduling and deployment activities.
- Support branch operations when required.
Digital Sales Support
- Respond to WhatsApp inquiries.
- Assist in social media lead management.
- Prepare reports and sales dashboards.
- Help execute online marketing campaigns.
Skills Required
- Excellent communication skills.
- Confidence in speaking with customers.
- Basic sales and negotiation skills.
- Positive attitude and willingness to learn.
- Strong interpersonal skills.
- Ability to work in a target-driven environment.
- Basic knowledge of MS Excel, Google Sheets, and smartphones.
What You Will Learn
- Healthcare Business Operations
- B2C Sales
- Lead Management
- CRM Management
- Business Development
- Customer Service Excellence
- Team Coordination
- Marketing Fundamentals
- Branch Management
- Entrepreneurial Skills
Performance Indicators (KPIs)
- Number of customer calls made.
- Leads generated and followed up.
- Conversions achieved.
- Revenue contribution.
- Customer satisfaction scores.
- Business development activities completed.
- Daily reporting compliance.
Job Types: Full-time, Part-time
Work Location: Remote
