We are seeking an experienced ServiceNow PPM Trainer to design and deliver comprehensive training programs for users, administrators, and implementation teams working with ServiceNow Strategic Portfolio Management (SPM/PPM). The trainer will be responsible for translating business and technical requirements into practical, engaging training content and ensuring users can effectively utilize ServiceNow PPM capabilities.
Key Responsibilities
Develop and deliver instructor-led, and hands-on training sessions for ServiceNow PPM/SPM.
· Train users on key PPM capabilities, including:
o Project and Program Management
o Portfolio Management
o Demand Management
o Resource Management
o Strategic Planning
o Financial Management
o Agile Development, where applicable
o Time and Cost Management
o Reporting and Dashboards
Conduct hands-on demonstrations and practical exercises using ServiceNow PPM.
Assess learner understanding through exercises, assessments, and feedback.
Customize training materials based on client processes, workflows, configurations, and organizational requirements.
Identify knowledge gaps and recommend additional training or learning interventions.
Keep training materials aligned with ServiceNow releases, product enhancements, and organizational changes.
Provide post-training support and coaching to users when required.
Required Skills and Experience
· 3+ years of experience working with ServiceNow PPM/SPM.
· Strong hands-on knowledge of ServiceNow Project and Portfolio Management capabilities.
· Previous experience delivering ServiceNow training to business and technical audiences.
· Strong understanding of project, program, portfolio, demand, resource, and financial management processes.
· Experience creating professional training documentation and learning materials.
· Excellent presentation, facilitation, communication, and interpersonal skills.
· Ability to explain complex ServiceNow concepts in a simple, business-friendly manner.
· Experience with hands-on ServiceNow demonstrations and practical exercises.
· Strong understanding of ServiceNow navigation, forms, workflows, reports, dashboards, and role-based access.
Preferred Qualifications
· ServiceNow certifications such as Certified System Administrator (CSA) and relevant SPM/PPM implementation or specialist certifications.
· Experience with ServiceNow implementation, configuration, or business analysis.
· Experience training large enterprise organizations.
· Knowledge of Agile, ITIL, PMO, or enterprise project-management practices.
· Experience with organizational change management and user adoption programs.
· Experience developing e-learning or video-based training content.
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, Project Management, or a related field is preferred.
Pay: ₹15,000.00 - ₹20,000.00 per day
Benefits:
Work Location: In person
