- Represent the customer in all aspects of the business.
- Present the perspective of customer in internal meetings involving business and product decisions.
- Ensure a great customer experience.
- Communicating with customers via phone and email.
- Speaking to customers to understand their goals and requirements and providing inputs to the business and product teams
- Solve issues, questions, and concerns
- Ensure all the commitments to the customers are met by coordinating with various internal departments
- Maintain accurate data of all aspects relating to the customers
- Excellent written & verbal communication skills
- Empathy to understand customer needs and pains
- Experience in communicating with customers on phone, email, chat or SMS.
- Writing clear and concise emails and very good at using other communication channels
- Adaptable in a fast-paced, start-up environment
Experience :1 years of minimum Experience in customer query handling
Role : Customer Success Associate
Functional Area : International BPO Voice Process
Experience : 5 years in same field
Job Type : Full Time, Permanent
Education : Any Graduate or above
Salary : ₹15,000.00 - ₹30,000.00 per month
Schedule : Day shift, Monday to Friday, US shift
Ability to commute/relocate : Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
