Position Summary
Indus Action is looking for a Director - Operations (RTL Portfolio) to drive the national execution of Right to Livelihood (RTL) systems reforms across multiple states, in partnership with Labour Departments, the Ministry of Labour and Employment, and ecosystem stakeholders. This role will be responsible for translating policy into on-ground execution, ensuring that worker-facing systems are implemented, scaled, and institutionalised. The Director will act as the central execution anchor, ensuring alignment across State teams, Government stakeholders, Product & tech teams and Policy and partnerships. This role requires extensive national travel.
Drive execution of RTL portfolio across multiple states with clear output and outcome targets
Build and manage a national operating rhythm
Ensure time-bound delivery of key platforms: DLC, Cess Portal, Worker Interfaces, Interoperability pilots
Lead state prioritisation and sequencing strategy
Worker Interface (Phygital Front-End): Lead the rollout of Worker Facilitation Centres (WFCs) and digital platforms across states, ensuring a unified worker journey and consistent UX standards across welfare, skilling, and grievance systems.
Validation Protocols & Registration Systems: Expand the DLC Chowk model nationwide with a QR-based registration architecture and standardised validation protocols to ensure low-exclusion, high-quality worker onboarding.
Portable Benefits & Interoperability: Develop inter-state portability for worker entitlements, employer-led registration channels, and destination-state activation workflows, in collaboration with MoLE, state governments, and private sector partners.
Cess Mobilisation & Financial Integrity: Institutionalise standard cess calculators, address leakages in mobilisation and utilisation, and align cess flows with worker coverage and benefit delivery for transparency and accountability.
Cross-Sector Data Integration: Drive data linkages between labour, education, CRS, MGNREGA, and NCS systems to enable life-cycle-based benefits and interoperable data governance frameworks.
Bachelor's degree required
Master's preferred (Public Policy, Management, Engineering, or related fields)
10–15 years of experience with at least 5-7 years of total experience in government-facing roles/ public systems, managing multi-state or national programs and leading large teams and complex projects
Proven experience in large-scale program execution across multiple geographies
Strong understanding of Public systems (labour, welfare, social protection) and Government processes and stakeholder management
Experience in digital/public tech system implementation (GovTech preferred)
Strong analytical skills (data interpretation, dashboards, decision-making)
Citizen-Centricity – Keeps worker outcomes at the core of decisions
Execution Intensity – Strong bias for action and delivery under timelines
Systems Thinking – Ability to connect policy, tech, and operations
Dealing with Ambiguity – Thrives in complex, evolving environments
Collaboration – Works effectively across government and internal teams
Ownership Mindset – Takes end-to-end responsibility for outcomes
