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Front Desk Receptionist — The Smile Clinic (Whitefield, Bengaluru)
About Us
The Smile Clinic is a specialist-led multispeciality dental and implantology centre in Whitefield, Bengaluru, led by Dr. Benjamin George Mathew (BDS, MDS – Oral & Maxillofacial Surgery) along with specialists in root canal, orthodontics, and periodontics. We serve families and professionals across the Whitefield corridor.
Location: Borewell Road, Whitefield, Bengaluru
Job Type: Full-time
Reports To: Clinic Owner / Doctor-in-charge
Role Summary
We're looking for a warm, organized, and dependable front desk receptionist to be the first point of contact for our patients — on calls, on WhatsApp, and in person. This role is critical to patient experience and directly impacts how many enquiries convert into booked appointments.
Key Responsibilities
- Answer incoming calls and WhatsApp enquiries promptly and professionally
- Schedule, confirm, and reschedule patient appointments across doctors and treatments
- Greet and check in walk-in patients; manage the waiting area experience
- Collect and record new patient intake forms (medical history, allergies, consent) accurately
- Handle price/cost enquiries by guiding patients toward booking a paid consultation, without quoting treatment prices over the phone
- Send appointment reminders and follow-up messages using clinic-approved message templates
- Maintain accurate daily appointment logs and patient records
- Coordinate with doctors and assistants on daily schedules and patient flow
- Handle basic billing/collection at the front desk and maintain daily cash/payment records
- Maintain a clean, professional front desk and waiting area at all times
Requirements
- Prior experience as a receptionist/front office executive, preferably in a clinic, hospital, or hospitality setting (dental/medical experience preferred but not mandatory)
- Excellent spoken English, Hindi, Telugu, Tamil and Kannada; polite, patient-first phone manner
- Comfortable using WhatsApp Business, basic scheduling software/spreadsheets, and smartphones
- Strong attention to detail and follow-through — no dropped calls or missed follow-ups
- Punctual, well-groomed, and dependable — this is a front-of-house role
- Ability to stay calm and courteous under pressure (busy clinic days, walk-ins, phone queues)
Preferred
- Experience with appointment scheduling or patient management software
- Prior experience handling patient billing/collections
Pay: ₹10,000.00 - ₹17,000.00 per month
Benefits:
Work Location: In person
