Key Responsibilities
1. Strategic & Business Leadership
· Develop and execute the hotel’s annual business plan aligned with revenue, occupancy, and brand standards.
· Conduct market research and competitor benchmarking to strengthen market positioning.
· Collaborate with sales & marketing teams to attract corporate clients, MICE (Meetings, Incentives, Conferences, Exhibitions), and group bookings.
· Build and maintain strategic partnerships with travel agents, OTAs, and corporate clients.
2. Operations Management
· Oversee Front Office, Housekeeping, Food & Beverage, Engineering, and Security operations.
· Ensure immaculate room and public area standards with regular preventive maintenance.
· Drive quality control in menus, banquets, and in-room dining while monitoring cost-to-revenue ratios.
· Enforce SOPs across departments and update them quarterly.
3. Guest Experience & Relations
· Implement guest satisfaction strategies, tracking NPS and online reputation (Tripadvisor, Google, OTAs).
· Personally handle escalated guest complaints with tact and professionalism.
· Build personalized engagement for VIPs, frequent travelers, and loyalty program members.
· Ensure cultural sensitivity and multilingual support for international guests.
4. Financial & Revenue Management
· Prepare and monitor P&L, budgets, and capital expenditure plans.
· Apply dynamic pricing strategies through Revenue Management Systems (RMS).
· Maximize ADR, RevPAR, and GOP while maintaining cost efficiency.
· Conduct weekly revenue review meetings with department heads.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
