Job Title: Customer & Software Support Executive
Company: MR Softwares
Location: Ujjain, Madhya Pradesh
Job Type: Full-time
Work Mode: On-site
Experience: 0–2 Years (Freshers can apply)
MR Softwares is hiring a full-time, on-site Customer Support Executive in **Ujjain, Madhya Pradesh. This role is ideal for freshers or early-career professionals interested in software support, troubleshooting, and customer service.
About the Role
As a Customer Support Executive at MR Softwares, you will be responsible for assisting clients with software-related queries, resolving technical issues, and ensuring customers receive timely and accurate support. You will work closely with users to guide them through installation, configuration, and effective usage of software products.
This position offers excellent learning opportunities in customer success, software product support, and IT service operations.
Key Responsibilities
- Provide customer support via phone, email, and ticketing systems
- Troubleshoot and resolve software-related issues reported by clients
- Assist users with installation, setup, and configuration of software
- Guide customers on software features, functionality, and best practices
- Maintain proper documentation of customer interactions and support tickets
- Ensure timely resolution of queries and high customer satisfaction
- Escalate complex issues to the internal technical team when needed
Required Qualifications
- Bachelor’s degree in IT, Computer Science, BCA, BSc (IT), or related field
- 0–2 years of experience in technical or customer support (freshers welcome)
- Basic understanding of software applications and troubleshooting
- Good working knowledge of Microsoft Excel
- Strong communication, analytical, and problem-solving skills
- Ability to work independently and collaboratively
Preferred Skills
- Basic knowledge of software installation and configuration
- Familiarity with support ticketing systems or CRM tools
- Eagerness to learn new technologies and software tools
Benefits
- Work in a fast-growing software solutions company
- Hands-on learning in client communication and technical support
- Career growth in customer success and IT support roles
How to Apply
Interested candidates may apply by clicking Apply Now, also directly through the careers page at https://mrsoftwares.in/jobs
Begin your career in IT solutions with MR Softwares and grow in a dynamic, supportive environment!
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Ujjain, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Language:
Work Location: In person
