Job Type: Full-Time | Remote
Working Hours: 9-hour shift within the 9:00 AM–9:00 PM IST window
Weekly Schedule: 6 working days + 1 rotational day off
Compensation: ₹18,000–₹20,000 per month
Experience: 6+ months preferred
Freshers may apply
About Datastraw Technologies
Datastraw Technologies supports fast-growing brands with customer engagement, sales assistance, and service operations. We use structured processes and digital tools to help brands deliver smooth customer experiences.
The Opportunity
We are looking for a Customer Repurchase Executive who can connect with customers, understand their requirements, assist them through the buying process, and encourage repeat purchases through meaningful conversations and consistent follow-ups.
Your Responsibilities
- Contact existing and prospective customers through outbound calls.
- Re-engage customers who have expressed interest but have not completed their orders.
- Identify customer requirements and recommend appropriate products.
- Communicate information about products, pricing, promotions, payments, and delivery.
- Help resolve routine concerns regarding orders, payments, returns, and replacements.
- Follow up with customers based on their requirements and purchase journey.
- Maintain accurate customer records and call updates in the CRM.
- Escalate or coordinate customer issues with the appropriate internal teams.
- Meet defined sales, quality, and productivity expectations.
What You Need
- 6+ months of experience in telecalling, sales, customer service, customer support, or related roles.
- Freshers are encouraged to apply if they have strong communication skills.
- Good command of Hindi and English.
- Confident speaking, active listening, and effective customer interaction skills.
- Basic knowledge of computers and CRM platforms.
- Comfortable working rotational shifts and a 6-day schedule.
- A personal laptop/desktop with a functional webcam.
- Stable internet connection suitable for working from home.
- Comfortable working with sales and performance targets.
What You Get
- Fully remote work opportunity
- Practical experience in customer engagement and sales
- Exposure to CRM-based customer management
- Opportunity to strengthen communication and selling skills
- Organized and supportive work environment
- Scope for professional development and growth
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Work from home
Application Question(s):
- All candidates are required to complete their application through the official Datastraw Careers link below.
Link: https://datastraw.keka.com/careers/applyjob/157009
- Applications submitted through the link above will only be considered for the recruitment process. Have you successfully completed your application?
Work Location: Remote
