BRANCH MANAGER
Job Title: Branch Manager – Sales
Reports To Regional Sales Manager / Area Manager
Job Summary
The Branch Manager – Sales is responsible for the overall sales performance, profitability, and operational management of the branch. The role involves leading the sales team, driving business growth, ensuring exceptional customer service, maintaining regulatory compliance, and achieving organizational objectives while fostering a high-performance culture.
Key Responsibilities
Sales & Business Development
· Develop and execute branch sales strategies to achieve revenue and profitability targets.
· Drive customer acquisition, retention, and business expansion within the assigned territory.
· Identify new market opportunities and establish relationships with corporate, institutional, and retail customers.
· Monitor sales performance and implement corrective actions to achieve business objectives.
· Promote cross-selling and upselling of products and services.
· Analyze market trends, customer needs, and competitor activities to develop effective sales plans.
Branch Operations
· Oversee the day-to-day operations of the branch to ensure efficiency and service excellence.
· Ensure adherence to company policies, operational procedures, and regulatory requirements.
· Monitor branch productivity, expenses, and profitability.
· Maintain accurate records and ensure timely reporting of business activities.
· Ensure effective inventory, cash, and asset management where applicable.
· Team Leadership
· Lead, motivate, and develop the branch sales and operations teams.
· Set individual and team performance goals aligned with organizational objectives.
· Conduct regular performance reviews, coaching, and mentoring sessions.
· Identify training needs and support employee development initiatives.
· Foster a positive, ethical, and performance-driven work environment.
· Customer Relationship Management
· Build and maintain strong relationships with key customers and business partners.
· Ensure high standards of customer service and satisfaction.
· Address customer concerns and resolve escalated complaints effectively.
· Enhance customer loyalty through proactive engagement and service quality.
· Financial Management
· Prepare and manage branch budgets and forecasts.
· Monitor revenue, operating expenses, and branch profitability.
· Ensure achievement of sales, collection, and financial performance targets.
· Optimize resource utilization to maximize operational efficiency.
· Compliance & Risk Management
· Ensure compliance with all company policies, legal requirements, and industry regulations.
· Monitor operational risks and implement appropriate control measures.
· Ensure timely completion of audits and corrective actions.
· Promote ethical business practices across the branch.
Qualifications
· Bachelor's degree in Business Administration, Marketing, Commerce, Finance, or a related discipline.
· MBA or equivalent postgraduate qualification is preferred.
Experience
· 5–10 years of experience in sales, business development, or branch management.
· Minimum 2–3 years of experience in a leadership or branch management role.
· Experience in banking, financial services, insurance, retail, manufacturing, or similar industries is preferred.
Required Skills
· Strong sales and business development expertise.
· Leadership and people management skills.
· Strategic planning and execution.
· Financial and business acumen.
· Customer relationship management.
· Negotiation and influencing skills.
· Excellent communication and presentation skills.
· Analytical and problem-solving abilities.
· Decision-making and conflict resolution.
· Proficiency in Microsoft Office and CRM/ERP systems.
· Core Competencies
· Leadership and accountability.
· Results orientation.
· Customer focus.
· Strategic thinking.
· Team building and coaching.
· Integrity and ethical conduct.
· Adaptability and resilience.
· Time management and organizational skills.
Working Conditions
· Primarily branch-based with frequent field visits for customer meetings and business development.
· Regular travel within the assigned territory may be required.
· Flexibility to work extended hours during business peaks or month-end target periods.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
