Key Responsibilities:
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Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.)
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Threat detection and remediation with complete ownership
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Regular Policy review, re-configuration and fine tuning as per industry best practices along with OEM and Japan insights
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Regular Patch and signature updates
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Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix
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Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure.
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Coordination with all Panasonic domain companies
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Maintain Weekly status reports, Incident and request resolution logs & Configuration change documentation.
Required Skills & Qualifications:
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Certified and experienced in Trend Micro endpoint and server security solutions
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Minimum 6–8 years of relevant experience
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Should have exposure to handling mid-to-large enterprise environments
Preferred Certifications:
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Trend Micro Certified Professional for Vision One / XDR
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Trend Micro Certified Professional for CREM
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CompTIA Security+ (optional but desirable)
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Good foundation for cybersecurity practices
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ITIL Foundation v4 (optional but useful for process alignment)
