Key Responsibilities
- Handle outbound and inbound collection calls professionally and courteously.
- Follow up with clients and debtors regarding pending payments.
- Maintain accurate call logs and payment records.
- Negotiate payment schedules and settlement timelines where applicable.
- Resolve customer queries related to dues and payment status.
- Coordinate with internal teams regarding collection updates and escalations.
- Ensure regular follow-ups through calls, emails, and messages.
- Build professional relationships with customers and clients.
- Meet daily, weekly, and monthly collection targets.
Eligibility Criteria
- Graduate in any discipline.
- 1–2 years of experience in telecalling, collections, or recovery processes.
- Strong verbal communication skills in English and Hindi.
- Basic proficiency in MS Excel, email communication, and computer operations.
- Comfortable handling customer interactions and follow-up activities.
Pay: ₹15,000.00 - ₹28,000.00 per month
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- what is your expected salary?
- What is your current CTC?
Education:
Experience:
- loan recovery: 1 year (Required)
- loan collection: 1 year (Preferred)
Work Location: In person
