- Front-Side Business Engagement & Customer Focus
o Act as a key interface across Customer Care, Logistics, and Planning teams to ensure seamless order fulfillment and a consistent customer experience.
o Ensure customer orders are delivered in full and on time (IFOT) by actively monitoring order flows, identifying risks early, and executing corrective actions.
o Lead resolution of complex supply and order exceptions, minimizing disruption to customer commitments and ensuring proactive risk mitigation.
o Serve as an escalation point for critical supply issues, coordinating cross-functional responses and influencing timely decision-making.
- Operational Excellence & Supply Coordination
o Own end-to-end replenishment strategy and execution for assigned plants and Distribution Centers across regions, ensuring optimal inventory positioning and service levels.
o Drive global supply coordination by partnering with plant planners, regional teams, and cross-functional stakeholders to balance supply, demand, and capacity constraints.
o Manage and optimize system utilization (e.g., SAP and planning tools), ensuring master data accuracy and effective MRP signal execution.
o Identify and implement process improvements in replenishment planning, inventory positioning, and exception handling to enhance efficiency and scalability.
- Performance Management & Continuous Improvement
o Analyze supply chain performance trends and provide data-driven insights to improve inventory health, service levels, and operational efficiency.
o Own and continuously improve key KPIs, including On Time Delivery (OTD), Past Due To Target Date (PDTD), Past Due to Request (PDR), Ship To Request (STR), Ship To Schedule (STS) and Inventory, driving accountability across stakeholders.
o Prepare and present performance insights and actionable recommendations to stakeholders, including senior leadership.
o Lead or contribute to cross-regional and global initiatives such as process standardization, system enhancements, and supply chain optimization projects.
- Leadership & Stakeholder Management
o Drive accountability and influence without authority across functions and regions to achieve supply chain objectives.
o Provide guidance and mentorship to junior analysts or team members, supporting capability development and knowledge sharing.
o Lead and contribute to cross-functional and global initiatives, delivering measurable improvements in efficiency, process optimization, and overall customer satisfaction.
