The CRM Head is responsible for leading and managing the overall customer relationship management strategy of the company. The role focuses on improving customer satisfaction, managing CRM systems, strengthening client relationships, and supporting business growth through effective customer engagement and retention strategies in the EV charging infrastructure sector.
Required Qualifications
- Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
- Females - Below 40
- 2+ years of experience in customer relationship management or service operations.
- Minimum 2–3 years of experience in team leadership or managerial role.
- Experience in EV, automobile, infrastructure, or service industry preferred.
Required Skills
- Strong leadership and team management skills
- Excellent customer handling and problem-solving ability
- Knowledge of CRM software and customer analytics tools
- Strategic planning and business development understanding
- Strong communication and stakeholder management skills
- Data analysis and reporting ability
Job Types: Full-time, Permanent
Pay: ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
