Job Overview:
We are seeking a dynamic and experienced Assistant Manager to lead and support the Relationship Manager (RM) team within our customer support department. The ideal candidate will have a strong background in customer service and team management, with a focus on fostering strong client relationships in the healthcare industry. You will ensure that your team delivers top-notch support, resolves client concerns, and maintains long-term partnerships.
Key Responsibilities:
Client Relationship Management: Foster strong, long-term relationships with healthcare clients by ensuring high-quality service, managing escalations, and resolving concerns. Performance Monitoring: Track and report on key performance indicators (KPIs), including customer satisfaction (CSAT), ticket resolution, and response times.
Process Improvement: Identify and implement process improvements within the RM team to enhance service efficiency and client satisfaction.
Collaboration: Work closely with internal departments, including operations, sales, and product teams, to ensure smooth communication and issue resolution.
Training & Development: Organize regular training sessions for the RM team to keep them updated on industry standards, new products, and service techniques.
Reporting: Provide regular updates and reports to senior management on team performance, client feedback, and operational challenges.
Customer Feedback: Collect and analyze feedback from healthcare clients to improve services and identify areas for growth.
Requirements:
Experience: 1+ years of experience in customer support, client relationship management, or healthcare-related services, with at least 1 year in a supervisory or managerial role.
Education: Bachelor’s degree in healthcare management, business administration, or a related field.
Healthcare Knowledge: Familiarity with the healthcare industry and its regulations, customer service standards, and client needs.
Leadership Skills: Strong leadership and motivational skills with the ability to manage and develop a high-performing team.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with both clients and internal stakeholders.
Problem-Solving Skills: Proactive approach to identifying and resolving client and operational issues.
CRM Proficiency: Experience with customer relationship management (CRM) software, such as Kapture or similar, is preferred.
Desired Skills:
Empathy and patience in dealing with healthcare clients.
Ability to manage multiple priorities and work under pressure.
Strong organizational and time-management skills.
Benefits:
Competitive salary and performance-based bonuses.
Opportunities for growth and professional development.
Job Types: Full-time, Permanent
Pay: ₹11,765.91 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How much team handling experience you have ?
Experience:
- total work: 1 year (Preferred)
Work Location: In person
