Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
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New Business Implementation Support
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Support end-to-end implementation of new clients, programs, or capabilities
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Understand the products available on a platform and their key capability offerings to make recommendations to clients
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Manage day-to-day client interactions related to project execution, ensuring clear communication and expectation management
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Execute implementation plans, readiness activities, and launch coordination
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Track and ensure completion of all pre-launch requirements
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Project Execution & Delivery
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Own the planning and execution of assigned projects, including timelines, deliverables, dependencies, and milestones
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Translate portfolio priorities set by the Implementation Leader into detailed project plans and execution strategies
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Track progress, identify risks/issues, and implement mitigation strategies to ensure on-time and in-scope delivery
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Provide regular project-level reporting, status updates, and escalation visibility to stakeholders
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Ensure alignment across all workstreams contributing to project success
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Cross-Functional Coordination
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Serve as the primary point of coordination across functional teams
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Facilitate meetings, working sessions, and decision forums to drive progress and remove blockers
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Ensure clear roles, responsibilities, and accountability across all contributors
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User Responsibilities:
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Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
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Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
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5+ years of experience in project management or related roles
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Experience in healthcare or contact center operations
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Proficiency with project management tools and methodologies (Agile, Waterfall, PMO frameworks)
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Demonstrated success delivering complex projects in a cross-functional environment
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Proven solid organizational, communication, and problem-solving skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
