We are looking for a Customer & Platform Support Executive to handle queries and provide support to employers, recruiters, and job seekers using our recruitment platform.
Key Responsibilities
- Handle employer and candidate queries through calls, email, chat, and tickets.
- Resolve platform, login, registration, profile, job posting, and application-related issues.
- Guide users on platform features and services.
- Coordinate with the technical/development team for technical issues.
- Follow up with users and ensure timely issue resolution.
- Maintain proper records of queries and complaints.
Required Skills
- Good verbal and written communication.
- Basic technical troubleshooting knowledge.
- Strong problem-solving and customer-handling skills.
- Good knowledge of web-based platforms and MS Excel.
- Ability to handle multiple queries and provide timely solutions.
- Experience in customer support, recruitment portals, ATS, or SaaS platforms will be an advantage.
Benefits:
- Flexible schedule
- Paid sick time
Work Location: In person
