Job Title: CRM Executive
Company: Ninja Digital Solutions
Location: Gwalior (On-site)
About Us
Ninja Digital Solutions is a creative digital marketing agency helping businesses grow through innovative branding, performance marketing, website development, and social media solutions. We are looking for a proactive and organized CRM Executive to build strong client relationships and ensure seamless communication throughout every project.
Key Responsibilities
- Manage day-to-day communication with clients via calls, WhatsApp, email, and meetings.
- Act as the primary point of contact between clients and internal teams.
- Understand client requirements and coordinate with the design, content, and marketing teams.
- Track project timelines and ensure timely delivery of tasks.
- Handle client queries, feedback, and escalations professionally.
- Ensure high levels of client satisfaction and relationship management.
- Follow up on pending approvals, payments, and deliverables.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in CRM, Client Servicing, Customer Success, or Account Management.
- Excellent verbal and written communication skills.
- Strong coordination, multitasking, and problem-solving abilities.
- Proficiency in MS Office/Google Workspace.
- Ability to work in a fast-paced agency environment.
Preferred Skills
- Strong interpersonal and relationship-building skills.
- Attention to detail and excellent organizational skills.
- Ability to manage multiple clients simultaneously.
- Positive attitude with a customer-first approach.
Why Join Ninja Digital Solutions?
- Opportunity to work with diverse brands across industries.
- Collaborative and creative work environment.
- Learning and career growth opportunities.
- Performance-based recognition and professional development.
Pay: From ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
