We are seeking a Customer Care Executive who is passionate about delivering excellent customer service. The ideal candidate will handle customer inquiries, provide accurate information, resolve issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Handle inbound and outbound calls, emails, and WhatsApp inquiries.
- Respond promptly and professionally to customer queries.
- Provide accurate information about courses, services, and programs.
- Maintain customer records and update databases.
- Follow up with leads and existing customers.
- Coordinate with internal teams for smooth service delivery.
- Maintain a high level of customer satisfaction.
Required Skills & Qualifications
- Excellent communication skills.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to handle multiple tasks and work under pressure.
- Customer-focused attitude.
Job Type: Full-time
Work Location: In person
